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Topic Closedmore on the 480 super redhawk

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dakotasin View Drop Down
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a TRUE brother-in-arms!

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Direct Link To This Post Topic: more on the 480 super redhawk
    Posted: 08 April 2004 at 03:00

well i had a couple of free hours yesterday, so i figured it would be a good time to really examine the srh. so, i started by cleaning it up nice and pretty...

first, the target gay finish... i thought that the 454's and 480's were the color they were because of the type of steel ruger had to use in order to get the cylinders strong enough to handle these higher intensity loads. i no longer think this is the case. there were several areas in the harder to reach nooks and crannies that showed either no finish, or very light finish, and the unfinished portions appeared to be run-of-the mill unpolished stainless.

when i had the cylinder swung open, i had a chance to really look at the hinge area... 'wow' is all i can say. very sloppy work, indeed. the area was very rough, and there was a burr on there that was big enough, and sharp enough that it cut me while i was trying to get a patch in there to clean it up. very disappointed.

the hammer doesn't seem to fit very well, either. despite the very low round count, there are already places on the right side of the hammer that are definitely showing wear from contact w/ the frame. also, when cocking it, i can definitely feel a halting, gritty feel - same as when i lower the hammer manually.

i pulled the grips off it, and on the left side, behind the wood panel, there is a small cut-out in the rubber. in this cut-out, there was a pin resting there. i have no idea what the pin is for - anybody know? my best guess is it is for ballast.

i also decided i didn't want to mess around in there very bad, so i put the pin back in its slot, and screwed the grips back on. think i'll have a 'smith do an action and trigger job on it. i think this one is beyond my meager skills.

there were tooling marks and casting marks all over the gun. the pipe that was hanging on it (best way i know of to describe the barrel on this beast) appeared to have crown defects - but maybe because of the size of the hole on the end, it just looked that way and wasn't really the case. at any rate, the non-crown portion of the barrel was very roughly finished... i'm gonna have to investigate the crown further.

despite all these things, the fit of the gun is very nice (except the hammer). i forgot my feeler gauges, so i didn't get a chance to take any measurements, but the cylinder does lock up tight, and endshake is minimal.

when comparing this gun to my s&w 686, the difference is night and day. the smith is refined, polished, and smooth throughout. there are no defects on the smith, and it looks like it was assembled by somebody that paid a little attention to detail, and maybe even took a little pride in his work. i also paid $200 less for the s&w.

the ruger appears to have been slapped together by the cheapest labor available, in the fastest manner possible.

overall, i am mostly satisfied w/ the gun, though i think that given the quality of the finishing work, and the ill-fitting hammer, i paid too much.

i hear so much positive stuff about ruger that i thought this sixgun was a no-lose proposition. however, i would rather pay $100-$150 more for a little better quality, than what i paid for what i got; given what i know now, i wouldn't repeat this purchase.

Hunting is not a matter of life or death; it is much more important than that.
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Direct Link To This Post Posted: 08 April 2004 at 04:44

Hey Dakota those are my friends you are talking about. Not exactly the cheapest labor out there. Well, i guess it is better than being made in brazil. By the way, i think the action and trigger job void the warranty. Not really sure though.

NH_Hunter

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saddlesore View Drop Down
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Direct Link To This Post Posted: 08 April 2004 at 05:19

I would send it to Ruger with your comments and I bet they would clean it up. If they don't know you are dissatisfied, they can't fix it.

I once order a Colt Python for a fellow, that came in the  same shape. A letter to Colt along with the gun and they furnished a new one, with better fit and finish.

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dakotasin View Drop Down
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Direct Link To This Post Posted: 08 April 2004 at 05:20

well, nh... you are seeing what is wonderful about these forums vice what you get in the gun rags... you get my honest, unbiased opinion. now, whether or not you (or anybody) puts any faith in my opinion is another story.

however, what you read was my asessment of my gun.

functionally, the gun is fine. but, it's the little things that make a difference, and ruger missed all the little things. i expect the gun to lock up, and i expect minimal endshake, and i expect the timing to be right. this gun does all that. i also like the frame to be polished to some degree, tooling marks minimized, burrs removed, and the like. this gun has none of those properties (yet... when i go ahead and void the warranty, that will be taken care of).

if ruger is using expensive labor, and i have no reason to believe they aren't, then they should put the gun together like that. i don't require ultra-fine polishing, and butter smooth, light actions... but, i could live without the burr, the uneven finish, etc. in fact, living in s.d., i have a lot of experience w/ corn. so, in my experiences, i have found corn cobs that were smoother than some parts of this gun!  of course, that is an exaggeration, but the point remains... a little pride in his craft, and a little attention to detail would have made this a very nice gun. and, these things are easy to do during the assembly process. very difficult and very expensive to do after the fact.

as for voiding the warranty...hmm, why stop now??? i'm sure that this ruger is the only gun i have that is covered by any form of a factory warranty... might as well go ahead and fix it, thereby voiding the warranty!

lastly, if these are your friends, feel free to print and show them my post. offer it to them as constructive criticism, not ruger-bashing. but, especially note my comparison of it and my 686, and the price difference.

Hunting is not a matter of life or death; it is much more important than that.
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Direct Link To This Post Posted: 08 April 2004 at 05:21
saddlesore- maybe you are right... when i get home, i'll see if i can get ahold of someone who might want to look it over...
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Direct Link To This Post Posted: 08 April 2004 at 06:33

I would DEFINITELY call Ruger.  Give them a chance to finish up the gun properly.  If they don't want to, let us know.... and everyone else you know.  I'll tell everyone I know, and they'll tell everyone they know.  Now all of a sudden, Ruger has a BIG problem with fit & finish AND customer service.  And that will cost Ruger a ton of money!!!!!!!

Interesting study was done on cutomer service.  It was proven that it costs 24 times as much to get a customer back, then to get them originally.  In other words, if that gun costs $1,000, it would cost Ruger $24,000 in manpower, advertising, red tape, just to get you back.  They have already lost you... you said so yourself.  But if it costs them $100 to keep you (repairs, S&H, coupons, etc.) then I KNOW they'll do it, just to make it right.

I'd call them if I were you.  If not, let Kingpin call for you.... they'll probably send you a 77, No 1, and Blackhawk, just to get him off of their back!!!

Y'all shoot straight!!!

Moose - Knoxville, TN
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Direct Link To This Post Posted: 15 April 2004 at 17:14

Dakotasin;

I'll go look & make sure tomorrow, but I think I remember the price of a Ruger SRH at Big Bear was 599.95.  What did you pay for that one?

900F

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dakotasin View Drop Down
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Direct Link To This Post Posted: 15 April 2004 at 19:13

i believe i hit the door at around $585 or so. maybe that was before tax? don't remember for sure - and no... i don't keep receipts... paper trails have nasty habits of coming back to bite ya.

i think ruger distinguishes between calibers, too, as far as pricing goes... or at least they did. the 480 was less than the 454. don't recall where the 44 fell on that spectrum.

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Direct Link To This Post Posted: 19 April 2004 at 14:49

Dakotasin;

I did check on that .480 at Big Bear when I picked up the Tikka.  It was 579.99.  From what little I was able to inspect, it seemed to be pretty decent.  I did notice that the gray finish did not cover the muzzle.  Hammer was centered, no side rub.  Trigger was heavy, but smooth & the hinge area looked to be OK.  I'd think about sending a letter to Ruger & asking to send it back.

900F

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Direct Link To This Post Posted: 19 April 2004 at 16:50

  Definitely send it to Ruger. I just pulled out my SRH and the fit and finis is very good. No prob w/the hammer and the trigger is crisp and light for single action and double I need to measure, but it is nice.

   Ruger definitely stands behind their products. I wouldn't be at all suprised if you sent it in and they sent you a new one.

"No man's opinion is any better than his background, his experience, and his general common sense." -- Jack O'Conner
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Direct Link To This Post Posted: 06 May 2004 at 17:32
A buddy of mine was over the other day with his .480 Ruger. We were shooting at a fire extinguisher hanging on a "L" bracket at 230 paces. I dinged it 2 out of six times comming pretty close the other four. We found 2 of the slugs in the dirt near the extingisher. Both of them looked like they could be reloaded again other than the grooves in the sides. Just to let you know. If you shoot some beast at 200 yds. with a .480 don't expect the bullet to expand.
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Direct Link To This Post Posted: 07 May 2004 at 01:03
Hey dakota, any resolution on your pistol?
Y'all shoot straight!!!

Moose - Knoxville, TN
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